000 Montgomery Top Floor
Jason Knipp's Page
Profile Information
- About Me:
- Knipp's PC Solutions
Jason Knipp
6569 Vista Drive Apt 69301
West Des Moines, Iowa, 50266
(515) 314-5522
knippjason@hotmail.com
OBJECTIVE
Seeking a professional IT Position within a fast paced working environment, providing an opportunity to improve the systems and operations of a growing company.
EDUCATION
A.A. Computer Information Systems -Networking Admin Hamilton College
A.A. Business Administration Hamilton College
Major: Computer Information Systems - Network Administration /IT Management
Minor: Business Administration
RELATED COURSE WORK
Microsoft Office, Database management, Networking LAN Concepts, Hardware & Operating-systems, Network Admin, PC Repair, Programming Concepts, Database management, Personnel Management, Business Management, Business Ethics, Business Law, Macro Economics, Statistics, Marketing Accounting,
SKILLS/ABILITIES
Co-Founded and built s successful consulting, systems analysis, network design, and implementation and support service business. Actively involved in all business operations; managed day-today- activities.
Monitored Service quality; involved in daily contact with customers to troubleshoot and resolve problems.
Successfully resolved questions and concerns.
Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard, Packard Bell, and Xerox computers.
Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions. Installed and gave technical training/demonstrations on working with Windows 98/2000/XP/Vista and accessing the Internet.
Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation.
Strive to always promote high quality, results-driven, prompt, and professional customer service and support.
Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems. Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment. Received numerous customer commendations and awards.
Oversaw the day-to-day operation of a facility designed to evaluate hardware and software and to provide leading edge computing resources to business owners.
Provided phony, email and onsite support for proprietary software.
Provided support for a wide variety of software, printing and network access issues. Performed routine maintenance and user file backups. Installed and configured computer workstations and configured laptop computers.
Instructed employees on the use of software and provided manuals.
Build, maintain, and repair computer systems to improve speed, reliability and efficiency of operation Strive to promote high quality, results-driven, prompt, and professional customer service and support
Motivated, Driven, Experienced Individual, focusing on a team based atmosphere.
EXPERIENCE
President
Knipp's PC Solutions Des Moines, Iowa September 2004 - Present
Sales
M & S Laundry and Rental Wichita, Kansas June 1991 - May 2004
College Work Study Des Moines, Iowa Jan 2005 - Feb 2006
Hamilton College
Assistant Manger Des Moines, Iowa Feb 2006 - Feb 2007
Wendy's
Front Desk Clerk Des Moines, Iowa Feb 2006 - Sept 2006
Days INN
REFERENCES
Available Upon Request
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